slotpg Terms & Conditions

1. Acceptance of Terms

By accessing, registering for, or using any service provided by slotpg (hereinafter referred to as "slotpg," "the Platform," "we," "us," or "our"), you (hereinafter referred to as "you," "the Player," or "the User") unconditionally agree to be bound by these Terms and Conditions, the slotpg Privacy Policy, the Responsible Gaming Policy, and all applicable promotional terms and game rules published on the Platform from time to time.

If you do not agree with any part of these Terms and Conditions, you must immediately cease using the slotpg Platform and, if applicable, close your account by contacting slotpg customer support. Continued use of the Platform following publication of any amendments constitutes your acceptance of the revised Terms.

2. Eligibility

To open and maintain an account at slotpg, you must at all times:

• Be at least 21 years of age, which is the minimum legal age for casino-style online gambling in the Philippines as prescribed by PAGCOR.
• Be a natural person and not a corporation, trust, partnership, or other legal entity.
• Not be a current employee, contractor, officer, director, or immediate family member of any employee of slotpg or any of its affiliated entities, game providers, or technology partners.
• Not be located in, or accessing the Platform from, any jurisdiction where online gambling is prohibited by applicable law.
• Not be registered on any self-exclusion list maintained by slotpg or any gambling regulatory body in the Philippines.
• Have the legal capacity to enter into a binding agreement under Philippine law.

3. Account Registration & KYC

You must provide accurate, complete, and current information during the registration process. slotpg reserves the right to verify any information provided at registration or at any subsequent time during the life of your account.

3.1 One Account Policy

Each individual player is permitted to hold only one active slotpg account. Opening, operating, or benefiting from multiple accounts — whether under the same or different personal details, payment methods, or device identifiers — is strictly prohibited. Discovery of multiple accounts will result in immediate suspension of all associated accounts and forfeiture of all balances and pending withdrawals without compensation.

3.2 Know Your Customer (KYC) Verification

slotpg is required by Philippine law and PAGCOR regulations to verify the identity of all players before processing withdrawals and, in certain circumstances, before approving deposits above specified thresholds. KYC verification requires submission of at least one of the following valid Philippine government-issued identity documents:

• Philippine Statistics Authority (PSA) National ID (PhilSys)
• Unified Multi-Purpose ID (UMID)
• Land Transportation Office (LTO) Driver's License
• Philippine Passport
• Professional Regulation Commission (PRC) ID
• Social Security System (SSS) ID

slotpg may additionally request proof of address, source of funds documentation, or enhanced due diligence documents where required by anti-money laundering (AML) obligations or where account activity triggers risk-based review procedures. Failure to provide requested documentation within a reasonable timeframe may result in account restriction and/or suspension of withdrawal privileges.

3.3 Accuracy of Account Information

You are responsible for maintaining the accuracy of all information held in your slotpg account, including your registered mobile number and email address. Failure to update account information — particularly contact details — may impair slotpg's ability to communicate with you regarding account security, promotional eligibility, or payment matters. Changes to registered information must be made through the account settings panel and may require re-verification.

4. Account Security

You are solely responsible for maintaining the confidentiality of your slotpg account credentials, including your username, password, and any one-time passwords (OTPs) transmitted to your registered mobile number. You must not share your credentials with any third party, permit any third party to access or use your account, or transfer your account to another person under any circumstances.

slotpg will never request your password, OTP, or full payment card details via live chat, SMS, email, or any other communication channel. Any communication purporting to be from slotpg that requests such information should be treated as fraudulent and reported to our support team immediately.

You must notify slotpg immediately upon discovering or suspecting any unauthorised access to your account by contacting our 24/7 live chat support. slotpg accepts no liability for losses resulting from your failure to maintain the confidentiality of your credentials, except where such losses result directly from our negligence or wilful misconduct.

5. Deposits & Withdrawals

5.1 Deposits

Deposits to your slotpg account may be made via the payment methods listed on the Platform, including GCash, Maya, GrabPay, QR Ph, BPI, BDO, Metrobank, InstaPay, PesoNet, and 7-Eleven CLiQQ, subject to availability. The minimum deposit is ₱100. slotpg does not accept cash deposits, third-party deposits, or deposits from payment methods not registered in your own name.

5.2 Withdrawals

Withdrawal requests are subject to completed KYC verification as described in Section 3. slotpg targets processing of GCash and Maya withdrawal requests within three (3) hours for verified accounts. Bank transfer withdrawals may take up to twenty-four (24) hours. All published processing times are targets and not guaranteed — slotpg accepts no liability for delays caused by payment providers, network congestion, or regulatory review requirements.

Withdrawals will, wherever possible, be returned to the same payment method used for the originating deposit. slotpg reserves the right to require additional identity or payment verification for withdrawal requests above specified thresholds in accordance with AML obligations. Minimum withdrawal amount is ₱200.

5.3 Currency

All transactions on the slotpg Platform are denominated in Philippine Peso (PHP / ₱). slotpg accepts no responsibility for currency conversion costs, foreign transaction fees, or exchange rate differences applied by your bank or payment provider.

5.4 Anti-Money Laundering

slotpg is committed to full compliance with Philippine anti-money laundering laws and PAGCOR AML requirements. We reserve the right to delay, withhold, or report any transaction that triggers AML screening thresholds or exhibits characteristics consistent with money laundering or other financial crime. Players must not use the slotpg Platform to deposit, transfer, or withdraw funds derived from criminal activity.

6. Bonuses & Promotions

slotpg offers a range of promotional bonuses, welcome offers, reload bonuses, cashback programmes, free spin drops, and other time-limited incentives to eligible players. Each promotion is subject to specific terms and conditions published alongside the offer, including but not limited to:

• Wagering requirements: The multiple by which bonus funds must be wagered before they become withdrawable as cash.
• Eligible games: Not all games on slotpg contribute equally to wagering requirements. Live casino games, slots, sports bets, and other categories may contribute at different percentages. Specific contribution rates are published with each offer.
• Time limits: Bonuses that are not claimed or wagered within the specified validity period will expire and be forfeited without notice.
• Maximum bet restrictions: While a bonus is active, maximum bet limits per spin or hand may apply. Bets exceeding the stated limit may result in bonus cancellation.
• Maximum bonus withdrawal: Some offers cap the maximum amount of winnings derived from bonus funds that may be withdrawn. Any balance above the stated cap will be removed upon withdrawal request.

slotpg reserves the right to withdraw, suspend, or modify any promotional offer at any time without prior notice, subject to honouring commitments already made to players who have accepted and begun fulfilling the offer conditions. Bonuses obtained through fraudulent means, account manipulation, or breach of these Terms will be void and the associated account may be terminated.

7. Gameplay Rules

All games offered on the slotpg Platform are governed by the rules published within each individual game interface. In the event of any conflict between in-game rules and these Terms, the specific in-game rules shall prevail for matters relating to gameplay outcomes; these Terms shall prevail for all other matters including account management, payments, and conduct.

slotpg uses certified Random Number Generator (RNG) technology for all non-live games. RNG certification is conducted by independent testing laboratories. Live dealer games are operated from professional studio environments and streamed to the Platform in real time. All game outcomes are final once the relevant betting round or hand has been completed and settled.

In the event of a genuine technical malfunction affecting a game outcome, slotpg reserves the right to void the affected round and return staked funds to affected players' accounts. Winnings paid on the basis of a technical error or software malfunction are not valid and may be recouped from a player's account balance.

8. Prohibited Conduct

The following conduct is strictly prohibited on the slotpg Platform. Engagement in any prohibited conduct will result in immediate account suspension, forfeiture of funds, and may result in referral to Philippine law enforcement authorities:

• Registering or operating more than one account, including registration using another person's identity.
• Using automated software, bots, scripts, or artificial intelligence tools to place bets, exploit game mechanics, or interact with the Platform.
• Engaging in or facilitating collusion with other players to gain an unfair advantage in any game.
• Exploiting errors, bugs, or malfunctions in the Platform software or game engines.
• Depositing or withdrawing funds derived from criminal activity or for the purpose of money laundering.
• Providing false, misleading, or fraudulent identity or payment information at registration or at any subsequent point.
• Attempting to access another player's account, or assisting any person in doing so.
• Making fraudulent chargebacks or payment disputes in bad faith.
• Engaging in any conduct that disrupts or interferes with the operation of the Platform or the experience of other players.

9. Intellectual Property

All content on the slotpg Platform — including but not limited to software, game assets, graphics, text, logos, trademarks, trade names, user interface designs, and data compilations — is the exclusive property of slotpg or its licensed content providers and is protected by Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial recreational gaming purposes, subject to these Terms. You must not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from the Platform without the prior written consent of slotpg.

10. Privacy & Data Protection

slotpg collects, processes, stores, and uses personal data in accordance with its Privacy Policy, which is incorporated by reference into these Terms and Conditions. By registering at slotpg, you consent to the collection and processing of your personal data as described in the Privacy Policy.

slotpg processes personal data in compliance with the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and applicable PAGCOR data protection requirements. Your personal data will not be sold to third parties. For full details of how slotpg collects, uses, stores, and protects your personal information, please review our Privacy Policy.

11. Responsible Gaming

slotpg is committed to promoting responsible gaming across all aspects of its Platform. Gambling is intended as a form of adult entertainment — it should be enjoyable, voluntary, and conducted within your financial means. slotpg strongly encourages all players to use the responsible gaming tools available in their account settings, including:

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit.
• Loss limits — cap the net losses you can incur over a specified period.
• Session time limits — set a maximum duration for individual gaming sessions.
• Cooling-off periods — temporarily restrict access to your account for a defined period.
• Self-exclusion — permanently or temporarily close your account and restrict re-registration for a stated period.

Self-exclusion requests are acted upon immediately by slotpg. During a self-exclusion period, slotpg will not send promotional communications to the excluded player and will decline any attempt to circumvent the exclusion by re-registering. For further information and support resources, visit our Responsible Gaming page.

12. Limitation of Liability

To the maximum extent permitted by applicable Philippine law, slotpg shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, even if slotpg has been advised of the possibility of such damages.

slotpg does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. Scheduled and emergency maintenance windows may result in temporary Platform unavailability. slotpg will endeavour to provide advance notice of scheduled downtime where reasonably practicable.

Nothing in these Terms shall limit or exclude slotpg's liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable Philippine law.

13. Suspension & Termination

slotpg reserves the right to suspend or terminate your account at any time and without prior notice if we reasonably believe that you have breached any provision of these Terms and Conditions, engaged in fraudulent or criminal activity, or pose a risk to the integrity of the Platform or other players.

Upon termination for cause, slotpg reserves the right to retain any funds in your account pending investigation and to permanently withhold balances where investigation reveals substantiated fraud, AML violations, or other criminal conduct. In all other cases of account closure, verified account balances (excluding bonus funds) will be refunded to you via your registered payment method following completion of applicable due diligence procedures.

You may close your slotpg account at any time by contacting our customer support team. Account closure requests will be processed within five (5) business days. Any pending withdrawal requests at the time of closure will continue to be processed to your registered payment method.

14. Amendments to These Terms

slotpg reserves the right to amend, update, or replace these Terms and Conditions at any time. Material changes will be communicated to registered players via the email address or mobile number associated with their account and will be prominently displayed on the Platform prior to taking effect. Changes will take effect on the date specified in the notice, which will be no fewer than seven (7) days from the date of notification for material amendments, unless a shorter period is required to comply with applicable law.

Your continued use of the slotpg Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the Platform and close your account before the effective date.

15. Complaints & Disputes

If you have a complaint about any aspect of the slotpg Platform, service, or a specific transaction, you should in the first instance contact our 24/7 live chat support team. Our team will acknowledge your complaint and aim to provide a substantive response within forty-eight (48) hours.

If your complaint is not resolved to your satisfaction through our internal process, you may escalate the matter in writing to our Customer Relations department at the email address provided in Section 17. We will conduct a formal review and provide a final written response within fourteen (14) calendar days of receiving the escalation.

Disputes regarding specific game outcomes must be raised within seventy-two (72) hours of the disputed event. slotpg will investigate using relevant server-side transaction logs and game provider records. The results of such investigations are binding on both parties.

16. Governing Law & Jurisdiction

These Terms and Conditions, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

You agree that any legal proceedings arising from your use of the slotpg Platform shall be brought exclusively before the competent courts of Makati City, Metro Manila, Philippines, unless otherwise required by mandatory provisions of applicable law. Nothing in this clause shall limit slotpg's right to seek injunctive or other equitable relief in any jurisdiction to protect its intellectual property or confidential information.

17. Contact Information

If you have any questions regarding these Terms and Conditions, wish to make a formal complaint, or need to reach slotpg for any account-related matter, please contact us through the following channels:

• 24/7 Live Chat: Available directly on the slotpg Platform — preferred for urgent account, payment, and gameplay queries.
• Email: [email protected] — for formal complaints, escalation requests, and documentation submissions. Response within 4 hours during Philippine business hours.

When contacting slotpg regarding a specific account matter, please have your registered mobile number and, for KYC or payment queries, your transaction reference number available. This allows our team to locate your account and respond accurately without unnecessary delay.